Reference

Terms and Conditions That Apply to Your got911 Account

These terms set out what you agree to when you open and use a got911 account, including how payments through DANA, OVO, and GoPay are handled and what applies to your access from Indonesia.

Applies to all accountsDANA, OVO, GoPay coveredIndonesia access conditionsUpdated terms binding on useSupport contact included

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to flag a dispute, our support team is the right place to start. You can reach us through live chat directly in your account dashboard, by email for written records, or through our social channels if you need a faster reply. We aim to acknowledge all terms-related queries and respond with a substantive answer as quickly as our queue allows.

HOW WE HANDLE IT

Account Security, Data and Your Rights Under These Terms

Our terms are designed to be readable and enforceable — not buried in legal filler. Here is how we handle the four areas that matter most to your account: data, cookies, security, and the process for requesting changes to your account record.

Data Handling

We collect only what is needed to operate your account and process payments via DANA, OVO, and GoPay. Your data is not sold to third parties. Retention periods follow applicable data rules.

Cookies and Session Tracking

We use cookies to keep your session active across devices and to remember your preferred wallet. You can manage cookie preferences in your browser settings at any time.

Account Security Steps

Login uses OTP verification tied to your registered number. If you suspect unauthorised access, lock your account from settings immediately and contact support through live chat.

Requesting Account Changes

To update your registered wallet, email, or personal details, submit a request via live chat or email with your account reference. Changes are verified before they take effect.

What These Terms Actually Cover

got911 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing got911 and using any part of the platform — including the lobby, wallet, and account settings — you accept these terms in full. Access depends on local law and is available only where permitted in your region. If you're in Yogyakarta or anywhere else

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in Indonesia, the same terms apply regardless of which wallet you use. Payments processed through DANA, OVO, or GoPay are subject to each provider's own transaction rules as well as ours. We may update these terms at any time; continued use of your account after an
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update means you accept the revised version. We'll flag significant changes on the platform. Your account is personal to you — sharing login access or using another person's wallet for deposits is a breach of these terms and may result in account suspension. All disputes are
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handled in line with the jurisdiction conditions stated in the full terms document available on request through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions We Get About These Terms

These are the questions we hear most often about how our terms work, what they mean for your account, and what to do if something does not seem right.

The core account terms are the same regardless of which wallet you use. GoPay, DANA, and OVO each have their own provider terms on top of ours, but your account obligations stay consistent.

We may suspend or close your account and withhold pending balances pending review. We'll notify you via your registered contact before any final action, except in cases of fraud.

We post a notice on the platform when terms change. Logging in and continuing to use your account after the notice date counts as acceptance of the updated version.

No. Your account is strictly personal. Allowing another person to log in, deposit via their OVO or DANA wallet, or place activity on your account is a direct breach of these terms.

Submit a data request through live chat or email with your account reference number. We'll process it in line with applicable data access rules and respond as quickly as our queue allows.

Access and eligibility depend on local law and are available only where permitted in your region. The full jurisdiction clause is in the complete terms document, available on request via support.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Apply to Your got911 Account

How to Reach Us About These Terms

Account Security, Data and Your Rights Under These Terms

Data Handling

Cookies and Session Tracking

Account Security Steps

Requesting Account Changes

Questions We Get About These Terms

01 Do the terms change if I deposit using GoPay instead of DANA?

02 What happens to my account if I breach these terms?

03 How do I know when the terms have been updated?

04 Can someone else use my account on my behalf?

05 How do I request a copy of my account data?

06 What jurisdiction governs these terms?

Terms & Conditions

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